Komel needed to move from chaos to clarity. We engineered a bespoke web application that acts as the 'Digital Brain' of their garage—tracking every car, every repairman, and every appointment in real-time."
Komel d.o.o. Sarajevo
10 weeks
Custom Web App Development, UI/UX Design, Workflow Automation
Internal Platform (Private Access)
Komel’s service center is a high-volume environment. Coordinating dozens of daily appointments, technicians, and vehicle bays using manual tools (phone calls/paper) was resulting in bottlenecks.
Our mission was to build a Centralized Operating System—a web-based application that would serve as the single source of truth for the entire company, accessible from the front desk desktop or the technician’s tablet.
The core problem was visibility. Without a digital system, admins didn’t know which technician was free, and technicians didn’t know what job was next.
Role Management: We needed a system that showed different data to different people (e.g., Mechanics see “Tasks,” Admins see “Financials”).
Scheduling Conflicts: Manual booking often led to double-booked slots or idle bays.
We developed a lightweight, high-speed web application tailored specifically to their workflow (built on a custom WordPress framework for easy scalability).
Smart Calendar Interface: We built a drag-and-drop scheduling view (Day/Week/Month) that prevents double-booking and gives admins a “God View” of the entire workshop’s capacity.
Role-Based Access Control (RBAC): We engineered distinct secure logins:
Admins: Full control over scheduling and client data.
Repairmen: Read-only access to their specific daily task list.
Automated Documentation: The system instantly generates professional PDF Work Orders and Invoices from the job data, ready to be printed or emailed to the client with one click.
The application immediately transformed how Komel operates.
Zero Scheduling Errors: The intelligent calendar logic eliminated double-bookings.
Paperless Workflow: Digital work orders replaced stacks of paper, reducing data entry errors and “lost” tickets.
Rapid Adoption: By focusing on a clean, minimal UI/UX, the staff (even those non-technical) were able to master the system in under 24 hours.
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