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Komel

Digitalizing the Auto Service Industry

Komel needed to bridge the gap between their physical garage and their digital inventory. We built a high-speed e-commerce platform that allows users to find compatible parts for their specific vehicle and book installation slots instantly.

Modern online presence that showcases 30+ years of expertise and connects with both individual customers and commercial fleet operators.

Komel Vogošća auto service center homepage showing vehicle security systems and auto parts categories.
Client:

Komel d.o.o. Sarajevo

Duration:

10 Weeks

Services:

WooCommerce Development, UI/UX Design, Service Booking Integration

Our Mission

Komel has been a leader in the auto industry since 1990. However, their digital presence needed to reflect their dual nature: they are a retailer (selling bulbs, audio, alarms) and a service center (installing them).

Our mission was to build a site where these two worlds meet. A customer shouldn’t just “buy a car alarm”—they should be guided to buy the right alarm and book an appointment to have it installed by professionals in Vogošća.

The challenge

Auto parts e-commerce is notoriously difficult due to compatibility issues.

  • The “SKU Chaos”: With thousands of small items (connectors, adapters, LED bulbs), the risk of a cluttered, unusable interface was high.

  • Service Disconnect: Most webshops sell the part and say “Good luck.” Komel needed to capture the installation revenue too, which meant the booking system had to be front-and-center, not hidden.

  • Trust Factor: Selling security systems (like Cobra & Starline) requires high trust. The site needed to look like an authorized industry leader, not a drop-shipping store.

The Solution

We engineered a custom WooCommerce environment tailored for the auto industry.

  • Smart Categorization: We reorganized the 2,000+ product catalog into intuitive “Usage Categories” (e.g., Security, Multimedia, Lighting) rather than technical part numbers, helping non-experts find what they need.

  • Service Integration: On high-ticket items like Alarms and GPS, we implemented “Installation” calls-to-action that guide users to the contact/booking flow instead of just a generic checkout.

  • Mobile-First Shop: Knowing that many drivers search for parts while standing next to their broken car, we optimized the mobile search experience to be lightning-fast.

IMPACT RESULTS

The new Komel.ba serves as the digital engine for their physical workshop.

  • Increased Foot Traffic: The “Buy Online, Pick Up/Install in Shop” strategy has driven more local customers to the Vogošća location.

  • Higher Average Order Value: By cross-selling accessories (e.g., suggesting cables with speakers), the online basket size has increased.

  • Automated Inquiries: The “Quick Inquiry” forms on complex products have reduced phone support time, delivering qualified leads directly to the sales team.

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